A New Banking Dilemma : Silicon vs Soul

While tools like AI and blockchain offer immediate and accurate service, there is no substitute for a decision-making banker. The real challenge is how to bring technology and people together effectively rather than just automated. In the coming decade, successful banks will update employees on technology than replacing them entirely. The cooperative banking movement has always known the secret of relationships between people, not just people and institutions. The new face of banking must deliver both the precision of a machine and the warmth of a person....(To read more, open the Banco Bicentenary Special Issue, July 2026)